Shipping Policy
This Shipping Policy explains the delivery areas we serve, shipping rates, order processing procedures, estimated transit times, and related delivery arrangements. We aim to provide clear information about order processing, shipping updates, and the handling of delivery issues so that you understand the process from placing an order to receiving your items.
1. Delivery Areas
We currently accept orders for delivery only to addresses within the United States. When placing an order, please provide a complete, accurate, and valid U.S. shipping address, including the street address, city, state, and ZIP code, as applicable. We do not currently offer delivery to any other country or region.
Our delivery area indicates where we currently accept orders and arrange delivery. It does not mean that products are necessarily shipped from a warehouse located in the destination area. The actual shipping location depends on inventory availability and order fulfillment arrangements. Depending on the logistics arrangements for a particular order, products may pass through different warehousing, transportation, and delivery stages before reaching the U.S. shipping address you provide.
2. Shipping Rates
Shipping charges are calculated based on the order amount, as follows:
- Orders under $80: A standard shipping fee of $10 applies.
- Orders of $80 or more: Eligible for free shipping.
Shipping rates are subject to the terms displayed at checkout. Before submitting your order, please review the item amount, applicable shipping charges, and total order amount. If discounts, promotions, or other price adjustments apply, the applicable shipping rate will be determined according to the order amount confirmed at checkout and the relevant conditions.
3. Taxes and Duties
Product prices and checkout totals are calculated and displayed in accordance with applicable tax rules. For applicable orders, we arrange the necessary import procedures and customs clearance and cover the applicable duties, import taxes, and customs-related fees.
From the time you place your order until your items are delivered, the order amount confirmed and paid at checkout is the final amount payable for that order. For taxes and customs-related fees that we are responsible for covering, you generally will not need to make any additional payment during delivery or customs clearance.
If laws, regulations, or customs requirements change, we will handle the relevant matters in accordance with applicable requirements and update the information on our website when necessary.
4. Order Processing Time
Orders generally require 1–3 business days to process. The process may include verifying order details, confirming inventory, picking items in the warehouse, packaging products, and handing the shipment over to a carrier.
Order processing time is separate from transit time. Weekends, holidays, orders requiring additional verification, inventory adjustments, increased order volumes, and other circumstances may extend processing time. Once an order has been processed and handed over to the carrier, tracking updates will appear as the carrier scans and updates the shipment in its system.
Please verify that your shipping address and contact information are accurate and complete when placing your order to help reduce processing delays caused by missing or incorrect information.
5. Transit Time
After an order has been processed and shipped, the estimated transit time is 5–10 business days. This is an estimate, and actual delivery times may vary due to transportation arrangements, carrier operations, customs inspections, weather conditions, holidays, or other circumstances beyond our reasonable control.
Transportation and delivery arrangements are made according to the fulfillment requirements of each order. After shipment, a package may pass through transportation, transit facilities, any required customs procedures, and delivery to the designated shipping address. The specific transportation route and handling stages may vary by order.
The overall delivery timeframe includes both order processing time and actual transit time. We recommend allowing for both stages when planning for delivery and referring to the latest information displayed on the order tracking page.
6. Shipping Carriers
We select suitable carriers based on the order, shipping address, product characteristics, and available logistics resources. Shipping services may be provided by FedEx, UPS, DHL Express, or other appropriate logistics service providers. The carrier assigned to a particular order will depend on the actual shipping arrangements.
Carriers and related logistics resources may change depending on operational circumstances. After a package has been handed over, transportation, scanning, tracking updates, and delivery arrangements are generally handled by the relevant carrier. We will assist you with checking shipment progress and addressing related issues based on the order and tracking information available to us.
7. Order Tracking
Order confirmations and relevant shipping information after dispatch will be sent to you by email. Once your package has shipped and valid tracking information is available, you can also check its status through the "Order Tracking" page on our website.
When tracking your order, enter the email address or phone number used when placing the order, together with the corresponding order number, as prompted on the page. Please ensure that the information you enter matches your order records.
Tracking information depends on data collected, transmitted, and updated by the carrier's system. The first scan or subsequent status updates may take some time to appear after the package has been handed over. If no new information is displayed, we recommend checking again later. If the tracking status remains unchanged for an extended period or the displayed information appears inconsistent with the actual situation, please contact us through the contact details published on our website and provide your order number so we can investigate.
8. Responsibilities and Risk Considerations
Routine customs inspections, carrier operational changes, severe weather, holidays, and other unforeseen circumstances may affect estimated transit times. For delays beyond our reasonable control, we cannot determine an exact resolution time. However, we will assist you in checking the order status when relevant information is available.
Please carefully verify your shipping address, ZIP code, and contact details when placing an order. If an incorrect address, incomplete information, or inability to contact the recipient results in a delivery failure, return, or other related issue, further verification may be necessary, and the matter will be handled according to the circumstances. Any additional charges or losses resulting from inaccurate shipping information will be assessed in accordance with applicable law and the specific circumstances.
When the carrier's valid records confirm that a package has been delivered to the address specified in the order, or that delivery has been completed in accordance with the applicable delivery arrangements, we will use the relevant records to verify delivery. If you have not received the package but the tracking information shows it as delivered, please contact us promptly so we can review the delivery records and determine the appropriate next steps.
If a package is lost, the outer packaging is damaged, or the product is damaged during transportation, we will review the matter using the order details, carrier records, and the results of any necessary investigation. We will then handle the issue in accordance with applicable law and our relevant after-sales policies. Please retain the package, packaging materials, product photos, and any other information that may help us verify the circumstances.
9. Delivery and Receipt Guidelines
When receiving a package, we recommend checking the outer packaging for obvious damage, moisture, deformation, or other irregularities.
If the outer packaging is visibly damaged or appears unusual, please ask the delivery personnel to record the condition when circumstances permit, and contact us as soon as possible through the contact details published on our website. If you discover a problem with the product or packaging after accepting delivery, please contact us within a reasonable time and provide a description and clear photos so that we can review the matter and assist you.
After delivery, please keep your order number, package information, and relevant supporting records. If you need to check shipping details, report a delivery issue, or request after-sales support, please provide the relevant order information to help us verify the matter efficiently.
10. Contact Us
If you need to check your order status, inquire about shipping progress, report a delivery issue, or request related after-sales support, please contact us through the email address or other official customer service channels published on our website.
Address: 3654 Weber Rd, Saint Louis, MO 63125, US
Phone: +1 (314) 555-0274
Email: care@solikerioryn.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Central Time, CT)
To help us verify your order and shipping records, please include your order number and briefly describe the issue. For lost packages, transportation damage, or tracking discrepancies, we recommend also providing relevant photos or screenshots of the tracking page.
We will review the circumstances based on the information you provide and assist with resolving the delivery issue within a reasonable scope.