Return & Exchange Policy

We want the products you receive to meet your expectations. If you need to return an item, exchange it, or cancel an order, please review this policy to understand the application deadlines, procedures, applicable fees, and refund arrangements. We will provide clear after-sales guidance based on your order information, the actual condition of the product, and the applicable rules.

1. Return and Exchange Period

In general, you may submit a return or exchange request within 30 days of receiving your order. The applicable procedure depends on the reason for your request, the condition of the product, and the relevant return requirements.

1.1 14-Day Statutory Right of Withdrawal

For orders covered by applicable law, you have a statutory right of withdrawal within 14 days of receiving the product. This right is provided by applicable law and is not an additional commercial service offered by us.

Where the statutory withdrawal requirements are met, the refund includes the amount actually paid for the product and the applicable standard delivery costs. Responsibility for the direct cost of returning the product will be determined in accordance with applicable law and the relevant information provided to you before purchase.

After submitting your withdrawal notice, please return the product within 14 days. Handing the product over to the carrier for shipment before this period expires satisfies the applicable return deadline.

For withdrawals that qualify under applicable law, we will generally process the refund within 14 days of receiving your withdrawal notice. Where applicable law permits us to withhold the refund, we may do so until we have received the returned product or proof that you have sent it back. This withholding condition will be lifted when the earlier of these two events occurs.

Please follow the return procedure described later in this policy to complete the return.

1.2 30-Day Commercial Return Policy

In addition to the rights provided by applicable law, we offer a commercial return arrangement for 30 days from the date you receive the product. This period is calculated from the date of receipt and includes the 14-day statutory withdrawal period described above. It does not provide an additional 30 days beyond the 14-day statutory withdrawal period.

Returns submitted after the first 14 days but within the 30-day period must meet the commercial return conditions set out in this policy. The commercial return arrangement is not a statutory right and does not limit or replace any other rights you may have under applicable law.

2. Eligible Return and Exchange Reasons

You may submit a return or exchange request based on the actual condition of the product. Common reasons include:

• The product has a quality issue.
• The product has noticeable cosmetic defects.
• The product received does not match the order.
• The product's functionality or actual condition materially differs from the product page description.
• The product has an unusual odor.
• The product was damaged during transportation.
• Other circumstances that qualify under applicable law or the commercial return conditions in this policy.

If your request involves a product quality issue, cosmetic defect, functional problem, or shipping damage, please provide clear product photos, videos, or other information that may help us verify the issue.

We will review requests using the order records, proof of purchase, description of the issue, product condition, photos or videos, and relevant shipping information. The purpose of the review is to verify the order and product details and determine the appropriate after-sales solution. If your request involves consumer rights protected by law, we will handle it in accordance with applicable law.

3. Return and Exchange Process

Step 1: Submit Your Request

Please submit your return or exchange request through the official contact methods published on our website. To help us verify your order and understand the product issue, please provide the following information whenever possible:

• Order number.
• Proof of purchase or payment information.
• Reason for the return or exchange and a description of the product issue.
• Photos or videos showing the actual condition of the product.
• Necessary delivery or shipping information.

Before submitting your request, please check that the information provided is accurate so that we can verify your order promptly.

Step 2: Request Review

After receiving your complete application information, we will process your request within 1–3 business days and review the order details, product condition, and supporting information you provide.

Requests that meet the applicable return or exchange conditions will proceed to the next stage. If the available information is insufficient to verify the product's condition, we may contact you to request additional necessary details. We will inform you of the review outcome and provide the next steps through an appropriate contact method.

Step 3: Obtain the Return Address and Return Label

After your request is approved, we will provide the designated return address and relevant return instructions. For eligible returns due to product quality issues, we will provide an electronic prepaid return label (Return Label).

If an electronic return label is required, you must download and print it yourself and attach it to the return package as instructed.

Please do not send the product to the sender address printed on the original product packaging, an address used for a previous order, or any other address that has not been confirmed. Before returning the product, make sure you use the designated return address provided after your request has been reviewed and approved.

We recommend choosing a carrier that provides shipment tracking and keeping your shipping receipt and tracking information so that you can monitor the package during transit.

Step 4: Return the Product

Follow the approved return instructions and send the product to the designated return address. If a prepaid return label is required, use the electronic Return Label we provide and download, print, and attach it yourself.

After shipping the package, please keep your shipping receipt and tracking information. If the tracking status indicates an issue or does not update for an extended period, you may contact us through the official contact methods published on our website.

Step 5: Warehouse Receipt and Inspection

After the returned product arrives at the designated address, we will complete the following steps: package receipt, inventory registration, order verification, product condition inspection, and any necessary quality testing.

During inspection, we will review the reason for your request and the applicable return or exchange conditions to determine whether the product qualifies. Once the inspection is passed and the applicable refund or exchange conditions are confirmed, the request will proceed to the relevant refund or exchange process.

If the product does not meet the applicable commercial return conditions, we will explain the specific reason and determine the next steps in accordance with this policy and applicable law.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return and the applicable rules. The cost arrangements differ between returns caused by product quality issues and returns for personal reasons.

4.1 Returns for Non-Quality Reasons

Non-quality reasons include, but are not limited to, not liking the product, choosing an unsuitable size, changing color preferences, duplicate purchases, or other personal reasons.

If the return meets the commercial return conditions, you are responsible for the direct shipping costs incurred in returning the product. Since shipping costs depend on factors such as the carrier, package weight, package dimensions, and shipping destination, we cannot provide one fixed price that applies to all returns. Before shipping the product back, you may ask your chosen carrier for an estimated shipping cost.

We do not provide prepaid return labels for returns for non-quality reasons. After confirming the return arrangements, please select a suitable carrier and cover the applicable direct return shipping costs.

4.2 Returns for Quality-Related Reasons

Quality-related returns include product quality issues, receiving the wrong product, material discrepancies between the product and its page description, and damage that occurs during transportation.

After a review confirms that the return falls within these applicable responsibility categories, we will cover the reasonable return shipping costs. For eligible returns, we will provide an electronic prepaid return label (Return Label) for you to download, print, and use to send the product back.

If you discover one of these issues, please provide photos, videos, or other relevant information when submitting your request whenever possible. This will help us verify the product's condition and provide the appropriate return instructions.

5. Refund Process

After the returned product arrives at the designated address, we will complete warehouse receipt, inventory registration, order verification, and the necessary product condition inspection. Once we confirm that the product meets the applicable refund conditions, we will process the refund in accordance with the relevant rules.

For returns handled under this policy's standard commercial refund process, we will process the refund within 1–5 business days after the inspection is passed and refund eligibility is confirmed. This period refers to our operational refund processing time and does not replace the statutory withdrawal refund deadline required by applicable law.

For returns made under an applicable statutory right of withdrawal, the refund period is calculated from the date we receive your withdrawal notice and will follow the statutory refund requirements and any withholding rules permitted by applicable law.

Refunds will be issued to the original payment method. The refund amount will be calculated based on the amount actually paid for the order and the applicable return rules. If the order was purchased using a promotion, discount code, gift card, or other offer, the refund amount will be determined according to the actual payment and applicable rules.

After the refund has been processed, the time it takes for the funds to appear in your account may depend on the processing speed of the payment provider, bank, or card issuer. Actual posting times may therefore vary.

If the returned product does not meet the applicable commercial return conditions, we will explain the specific reason and determine the next steps in accordance with applicable law and this policy.

6. Exchange Policy

Products that qualify for an exchange must be submitted for review through the return and exchange process described in this policy. After the returned product arrives at the designated address, we will complete package receipt, inventory registration, and the necessary product condition inspection.

Once the product is confirmed to meet the exchange conditions, we will arrange for the replacement product to be shipped within 1–3 business days after the inspection is passed.

We will cover the shipping costs for the first exchange and reshipment under the same order. “First exchange” means the first time an exchange is made and a replacement product is reshipped under the same order. It is not calculated separately for each product included in that order.

If you request another exchange under the same order at a later time, you will be responsible for the shipping costs incurred in reshipping the replacement product for that subsequent exchange.

For the estimated delivery time after the replacement product has been shipped, please refer to the website's Shipping Policy. Reshipment arrangements are based on approval of the exchange request and completion of the returned product inspection.

7. Items Not Eligible for Commercial Returns

The following circumstances generally do not qualify for the 30-day commercial return arrangement:

• The commercial return request is submitted after the 30-day application period.
• The product has been damaged through use, installation, cleaning, modification, repair, improper storage, or other actions attributable to the customer, and the damage affects eligibility for a commercial return.
• Important components, labels, accessories, or other items that affect commercial return eligibility are missing.
• The product is returned without prior review and approval.
• The product is not sent to the designated return address provided after review and approval.
• The return is not completed in accordance with the return instructions.
• The nature of the product makes it ineligible for a commercial return.

If a product does not meet the applicable commercial return conditions, we will explain the specific reason and determine the next steps based on the actual condition of the product, this policy, and applicable law.

These commercial return conditions do not exclude or restrict any statutory rights you may have. Product quality issues and other consumer rights protected by law will be handled in accordance with applicable law.

8. Order Cancellation

You may submit an order cancellation request within 24 hours of placing your order by using the official contact methods published on our website.

After receiving your request, we will check the current order status and make reasonable efforts to intercept the order to reduce the inconvenience of having to handle it through other procedures later. If the order has already entered order processing, warehouse picking, packing, sorting, carrier handoff, or transportation, it may no longer be possible to cancel it directly.

If the order has already shipped, you may submit a return request under this policy and follow the applicable return process.

9. Two-Year Statutory Liability and Free Repair or Replacement

For products covered by applicable statutory liability requirements, if a product develops a quality issue or fails to conform to the agreed requirements within two years from the date of delivery, you may be entitled under applicable law to appropriate remedies, including free repair or replacement.

This two-year statutory liability period is separate from the statutory right of withdrawal, the commercial return arrangement, and any other commercial guarantees described in this policy. The applicable scope and related rights are determined by applicable law, and this policy does not restrict any other rights you may have under the law.

10. Contact Us

If you would like to request a return, exchange, or order cancellation, or if you have any other after-sales questions, please contact us through the official contact methods published on our website.

Address: 3654 Weber Rd, Saint Louis, MO 63125, US

Phone: +1 (314) 555-0274

Email: care@solikerioryn.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Central Time, CT)

To help us verify your order and understand your needs promptly, we recommend providing your order number, proof of purchase or payment information, a description of the product issue, and any relevant photos or videos.

Please explain the assistance you need as clearly as possible. We will use the information you provide to verify your order status and inform you of the applicable after-sales process and next steps.