Order cancellation policy

We understand that you may sometimes need to change your plans after placing an order. If you would like to cancel an order, please contact us as soon as possible. We will review the order status at the time we receive your request and do our best to assist with the cancellation, explaining the available next steps if cancellation is no longer possible.

1. Can I Cancel an Order After Placing It?

You can generally submit a cancellation request within 24 hours of placing your order. Please note that this is the time window for submitting a request and does not mean every order can be successfully canceled within 24 hours of being placed. Whether cancellation can be completed depends on the stage of order processing when we receive your request.

If your order has not yet entered the subsequent fulfillment process, cancellation is generally easier to arrange. Therefore, if you decide to cancel your order, we recommend contacting us as soon as possible so that we can verify its status and attempt to process your request promptly.

2. How We Handle Your Cancellation Request

After receiving your request, we will first confirm your order information and review its current processing status. Depending on the stage of the order, we will make reasonable efforts to intercept it and help reduce the inconvenience of having to handle the order through other procedures later.

After an order is placed, it typically goes through order review, order processing, warehouse picking, packing, and sorting before it may proceed to carrier handoff and transportation. As the order progresses through these stages, cancellation may become subject to limitations based on its actual processing status.

If your order has not yet entered the subsequent fulfillment stages, cancellation is generally easier to arrange. If it has already entered warehouse picking, packing, sorting, carrier handoff, or transportation, we will still make reasonable efforts to intercept it based on the circumstances, but cancellation may no longer be possible. We will handle your request according to the actual order status and explain the available next steps if cancellation cannot be completed.

3. How to Submit a Cancellation Request

If you would like to cancel your order, please submit your request as soon as possible using one of the following contact methods.

Address: 3654 Weber Rd, Saint Louis, MO 63125, US

Phone: +1 (314) 555-0274

Email: care@solikerioryn.com

Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Central Time, CT)

When submitting your request, please provide your order number and the email address used when placing the order, along with any other relevant information, so that we can identify your order and verify its current status. Please explain your cancellation request as clearly as possible to help us understand your needs promptly.

4. If Your Order Has Already Shipped

If your order has already shipped and entered the transportation process, we will no longer be able to handle it through the order cancellation process.

In this situation, you may apply for the relevant after-sales service in accordance with the website's Return & Exchange Policy. We will provide further assistance in accordance with the applicable return and exchange procedures. Please refer to the relevant sections of the return and exchange policy for details about the available options.

5. Refund Arrangements After Successful Cancellation

For orders that qualify for cancellation, we will process the refund within 1 to 5 business days and return the funds through the original payment method.

Please note that the refund processing time is different from the time it takes for the funds to appear in your account. After the refund has been processed, the payment provider, bank, or card issuer may require additional time to complete the transaction. As a result, the actual time it takes for you to receive the refund may vary.

If you have questions about the status of your cancellation request or refund, you can contact us using the contact details above and provide your order number so that we can verify the relevant information.